Privacy Policy


Updated on 17th April, 2022

Smartech Pvt LTD appreciates your interest in this Web site and other related or linked Smartech sites (collectively, “Site”). Your privacy is important to us and we want you to understand our practices with respect to the gathering and handling of your personal data. This Privacy Policy describes those practices.

Smartech provides additional privacy notices for specific uses of certain personal data. The relevant Smartech affiliates will process the personal data in accordance with the privacy notices they provide for such specific uses. When these notices apply to you, we recommend that you read them carefully. To the extent the personal data is collected from individuals in the European Economic Area (EEA), Switzerland or UK through the Site, we refer you to the EU Privacy Statement.

Privacy Policy Scope

This Privacy Policy applies to visitors to our Site and recipients of electronic content or other communications which contain or refer to this Privacy Policy.

Compliance with Data Privacy Laws

Smartech is committed to collecting and using personal data in a lawful manner. Smartech will ensure that, when it collects or uses personal data, such collection or use is allowed under applicable data protection law, including, for the EU General Data Protection Regulation (GDPR) or California Consumer Protection Act, where such laws govern.

For more information on particular data processing activities, individuals may object to the processing of their personal data and we will consider such objections carefully where required by law. For more information about your rights with respect to how we process your personal data, please contact the Smartech Data Privacy Office via data.privacy@smartech.com.

Collection of Personal Data

Below, we describe the types of information that we gather via the Site and in connection with our business relationship with you. We describe the purpose for using and processing the information.

  • Computer data: IP address, browser type, device type, data / time.

  • Business Purpose
    To enable the Site to communicate with the visitor’s computer or mobile device during Site visits.

    Source of Information
    We collect this information automatically.

    Third Party Use
    We may share with technical developers and consultants hired to report web analytics.

  • Number of visits to the site; Contact details (names, addresses, e-mail addresses, and telephone numbers), and other information you may provide us.

  • Business Purpose
    To improve and customize your experience on our Site.

    Source of Information
    We collect this information automatically, directly from you.

    Third Party Use
    We may share this information with digital agency partners, order fulfillment companies, companies conducting satisfaction surveys on our behalf, companies performing customer service duties, and consultants hired to report web analytics.

  • Contact details (names, address, e-mail addresses, and telephone numbers), personalization of the Site, completed order form, contest entry, survey feedback and other personal data you may provide us.

  • Business Purpose
    To provide the products and services you request and to bill you for products and services you request.

    Source of Information
    We collect this directly from you.

    Third Party Use
    We may share this information with order fulfillment companies, companies conducting satisfaction surveys on our behalf, companies performing customer service duties, distributors and branded wholesalers.

  • Contact details, content of your request/feedback, and other personal data you may provide us.

  • Business Purpose
    To administer requests and feedback submitted through the Site.

    Source of Information
    We collect this information automatically, directly from you.

    Third Party Use
    We may share this information with order fulfillment companies, companies conducting satisfaction surveys on our behalf, companies performing customer service duties, distributors and branded wholesalers.

  • Any of the personal data referred to in this policy, provided the information is appropriately pseudonymized or anonymized, as required under applicable law.

  • Business Purpose
    For analytics and statistical purposes to help us design and administer the Site and to improve our products and services offering.

    Source of Information
    We collect this information automatically, directly from you.

    Third Party Use
    We may share this information with analytics vendors who may be assisting us with our business purposes.
Personal Data Disclosure to External Parties

From time to time, we may contract with other companies and persons to perform functions on our behalf. They have access to personal data needed to perform these business purposes.

For example, Smartech may share your personal data with vendors in order to allow Smartech to fulfill orders and make deliveries, to send postal mail, and e-mail, to manage customer lists, analyze data, provide marketing assistance and provide and improve customer service. In addition, communicating via the Internet and sending information, products, and services to you by other means involves your personal data passing through or being handled by third-parties.

These service providers have access to your personal data needed to perform our business purposes but may not use it for other purposes.

Before any personal data is shared with service providers, we enter into a written agreement which requires them:

  • Not to make any unauthorized disclosures of the personal data

  • Use of personal data only for the specified purposes and only according to the instructions received from Smartech

  • Retain the personal data only as long as necessary or to protect company interests

  • Established, adequate and appropriate security measures

In some circumstances, Smartech will disclose personal data to vendors, legal advisors, other contracted parties and competent authorities. These external parties process the personal data on their own behalf:

  • If / where required by law, in order to defend Smartech’s rights, or to handle individuals’ complaints and requests.

  • We may also share your information in connection with a transfer of assets, or if we are otherwise involved in a merger or transfer.

  • Only when permitted by applicable law and with your consent as required, will we distribute personal data to vendors, such as Smartech distributors, for the purpose of allowing them to market their products and services to you.

Smartech does not, and will not, sell personal information to third parties. Where required by law, we will seek your prior consent before such information is collected via our Sites. Our cookie statements provide information about which third parties collect information via the Site for interest-based advertisement purposes. We recommend that you review the privacy policy of those third parties.

The transfer of personal data from the EEA, UK and Switzerland to recipients located outside such territories is subject to restrictions. Smartech has taken steps so that personal data receives an adequate level of data protection at all Smartech locations. These steps include Smartech affiliates entering into Inter Affiliate Agreements containing the EU Standard Contractual Clauses.

The EU Standard Contractual Clauses have been approved by the European Commission and relevant European authorities as offering adequate protection for transfers of personal data outside the EEA, UK and Switzerland.

When transferring personal data, Smartech puts in place safeguards to ensure that the recipient adequately protects the personal data. With respect to the transfer of personal data from the EEA, UK and Switzerland to outside such territories, Smartech relies on:

  • EU Standard Contractual Clauses

  • Contractual safeguards imposed on the recipient which is contracted by Smartech affiliates outside of EEA, UK or Switzerland (so-called onward transfers)

  • Protections available under local law for the recipient established in a country deemed adequate by the EU Commission. Where permitted, and as applicable, we will rely on the individual’s consent.

For more information about specific transfer mechanisms, including information on existing safeguards implemented by Smartech, please contact data.privacy@Smartech.com.

Data Retention

Smartech retains personal data as long as necessary to meet the purposes for which the data was collected, to exercise its legal rights and to ensure compliance with applicable law.

Smartech is committed to protecting your personal data as described in this Privacy Policy and as required by applicable laws. If you have any questions about this notice or our handling of your personal data, or if you would like additional information, please contact: data.privacy.office@smartech.com

We reserve the right to change this Privacy Policy at any time without notice. When we make material changes to this Privacy Policy, we will post the changes on this page and update the revision date at the top of the Privacy Policy. We encourage you to review our Privacy Policy regularly for updates.
Accuracy of Personal Data

Smartech endeavors to keep personal data that it collects accurate and complete. Smartech relies on the individuals to maintain the accuracy and completeness of the personal data. Please inform Smartech if your personal details change, including the context in which the personal data was provided.

Individual Rights

Applicable law may give you certain rights with respect to your personal data.

In California consumers may have the right to delete their data, to access and port personal data collected, used, or disclosed by Smartech, and to exercise these rights freely.

In order to submit a verifiable consumer request to exercise your right to know about, or delete, your personal information, please contact our data privacy officer at data.privacy@smartech.com.

Under data privacy laws in the EEA, UK and Switzerland, applicable law gives consumers the right to:

  • Access their personal data

  • Identify inaccurate or incomplete personal data rectified

  • Restrict the processing of their personal data, under certain circumstances;

  • Object to the processing operations, having regard to the given circumstances and for reasons related to their particular situation

  • Request personal data erased when such data is no longer necessary for the purposes for which it has been collected, in accordance with applicable law.

You also have a right to lodge a complaint to the data protection supervisory authority in your country.

For more information about the specific mechanisms available to exercise these rights, please contact the data.privacy.office@smartech.com.


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